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Pre-Order Policy
The more popular an item, the more difficult it may be to obtain. Placing a Pre-order helps you avoid missing out on your next favorite collectible. One of the most important factors is the order in which pre-orders are placed.
We place priority on a first come first serve basis, meaning if you were the first person to place an order you will be the first to have it packaged and shipped as soon as we receive the item(s) In Stock from the manufacturer. You will then receive an email notifying you that your order is now In Stock and ready to ship soon as the remaining balance is paid off.
NOTE:
- All products have an estimated arrival date by the Pre-Order button
- All Pre-Orders will be charged a 15% partial payment at the time of purchase. The remaining balance won’t be due until items have arrived In Stock, We will then notify you via email to pay off the remaining balance by adding the Pre Ordered item(s) back in your cart and proceed to check out using any form of payment, so that we can mail out your order right away.
- Your Pre Ordered item(s) will be reserved for the next 48 hours after initial email notification is sent, alerting you that your order is ready to be shipped and awaiting remaining balance pay off.
- If both the Pre-Order and in-stock items are placed in the same cart and at the same time, Shipping and processing will only be charged for in stock items. Shipping charges on Pre-Orders will apply once Pre-Ordered items arrive in stock and are ready to be shipped.
We work hard to guarantee every pre-order we receive. Unfortunately manufacturers may experience delays such as supply shortage or damage issues. In the event that we can’t fulfill your order, you will receive an immediate notice explaining why your Pre-Order got cancelled and an option for full refund without any fees.
If you choose to voluntary cancel your pre-order(s), please make sure to put in a request within a 24 hour grace period to avoid a 15% cancelation fee. The fee will be subtracted from your refund using the same form of payment when pre-order was initially placed.
All orders include tracking sent to you via email and also available when you log into My Account page.
